Frequently Asked Questions
We're here to help!
All products sold on 3dwatchshop.com.sg are guaranteed to be 100% authentic and brand new. All watches come with warranty, original product tag and box. Over the years, 3D Watch Shop has sold watches to thousands of customers from all over the world and will continue to provide excellent customer service and the best possible pricing.
We have provide free strap adjustment service.
Simply provide us with your wrist circumference in centimeters under "Order special instructions" on the cart page before check out.
*Do note that we provide strap adjustment service for watches with metal bracelets only. Please note that once the length of the watch is adjusted, no refunds and exchanges will be allowed.
Not sure what size your wrist is?
Step 1: If you know what watch model you are looking for, you may use the search function in the top-right hand corner of our website. Alternatively, use the tab links in the top bar of our website to browse your favourite brands!
Step 2: Once you have found an item, select your item and click 'ADD TO CART’.
Step 3: When you’re done with shopping, review the items in your shopping cart by clicking on the cart icon on the top-right hand corner of the website. You may add quantity/remove items on this page. You may also state any instructions you may have under "Delivery/Shipping Instructions (Optional)". *Do note that we provide strap adjustment service for watches with metal bracelets only. Please note that once the length of the watch is adjusted, no refunds and exchanges will be allowed. If you would like to have the watch bracelet adjusted, please provide us your wrist circumference in centimeters.
Step 4: Click on 'CHECK OUT' to complete your order.
Step 5: Follow the steps in the check out process (Customer Information > Shipping Method) to provide us with the necessary information to place your order.
Step 6: Select your preferred payment method
Step 7: An order confirmation email will be sent to you shortly.
You should receive an order confirmation email from us shortly after your order is placed. Otherwise, please contact us at https://wa.me/88947934
Please allow us up to 1 working day to verify your payment.
All orders will be dispatched within 1 - 2 working days from the payment verification date, unless stated otherwise.
We offer Qxpress courier standard delivery.
Please note that free shipping will be applied at checkout. All parcels will be sent via Qxpress. Once your parcel has been sent, you will receive a shipping confirmation email containing the tracking number. You may track the status of your parcel on https://www.qxpress.net/Customer/PopupTraceParcels?TrackingNo=
Delivery takes 1-3 working days.
Please provide your contact number upon checkout so that the courier can reach you in any unforeseen circumstances. In the event the recipient is not present at the time of delivery, the courier may contact the recipient via phone call.